Terms and Conditions

The package Includes

• Ground Transfer: San José - (Pavona / Caño Blanco) - San José
• Boat transfer: (Pavona / Caño Blanco) - Tortuguero - (Pavona / Caño Blanco)
• Lodging, all meals and excursions with guide: Tour to the town and water channels.
• The package of more than 1 night includes the hiking into the national park (entrance not included)
• Breakfast on route and lunch on route
• All taxes without ICT tax.

Not included on the package:

• Alcoholic beverages, sodas, bottled water.
• Entrance to the Museum of Turtle USD $1 per pax (Subject to change)
• Entrance to National Park USD $10 per pax (Subject to change)
• Night Tour of egg-laying of turtles (Jul-Oct) USD $35 per pax (Subject to change)

General Conditions

• Check in at 12:00 MD - Check out: 09:00 am.
• We do not admit groups greater than 6 rooms - only upon request
• No Pets admitted - of any type
• We reserved the right to load a supplement for the dinners or celebrations of Christmas and New Year, that will be of compulsory purchase.
• Limit of Maximum capacity by room is of 4 people.

Children Policies

• Given the characteristics of the hotel, the atmosphere of privacy and tranquility that we want to provide our guests, the hotel has taken the decision to allow only children older than 6 years old.
• They will pay full adult rates

Guides Policies

• Guides in groups with more of 6 rooms will be receiving CPL with room and meals for guides
• Guides in groups from 4 to 5 rooms must be paid 25% of our SGL rack rates for the guide package
• Guides in groups from 1 to 3 rooms must be paid 50% of our SGL rack rates for the guide package
• Guides in regular room of the hotel must be paid regular net rates of the agencyr pax (Subject to change)

Policies of Payment for FIT's and Groups

Due to the small size of our Hotel and to its remote location, the prepayment of all reservation is necessary. The reservation of the services will be kept during 21 days after receiving the written request by fax or by electronic mail. A deposit of 25% is required, in order to confirm after this period of 21 days or the reservation will be cancelled. The reservations are confirmed once 25% of the total amount is received by our offices, via check, credit card or by means of deposit in our bank account. The payment balance will have to be received not later than 30 days before the arrival from the guests to the Hotel, in the case of FIT's and 60 days before the check in of the guests in the case of GROUPS. Reservations made within 30 days before (FIT'S) or 60 days earlier (groups) of the check in to the hotel, will have two business days to confirm and pay or cancel without any surcharge.

Bank Accounts for Payments

Bank Account in dollars U.S. $ in the Bac de San Jose (BAC) # 90 58 87 964 Under the name of: La Casa del Manatí S.A. Please send copy of deposit by fax to the number 00(506) - 2239 - 4857 Cancellation Policies for Groups.

Groups requiring more than 6 rooms are not admitted. Cancellations of reserved groups will have the following penalties: The days are counted as days before the check in of the clients.

• Before 60 days - No charges
• 59 to 30 days 10% of the amount of the bookings
• 29 to 15 days 25% of the amount of the bookings
• 14 to 08 days 50% of the amount of the bookings
• Less than 07 days, 100% of the amount of the bookings
• No refunds for "no shows"

No refunds for "no shows"

Cancellations of FIT's or individual passengers will have the following penalties: The days are counted as days before the check in of the clients

• Before 30 days - without charges
• 29 to 15 days 10% of the amount of the booking
• 14 to 10 days 25% of the amount of the booking
• 09 to 04 days 50% of the amount of the booking
• Less than 03 days, 100% of the amount of the booking
• No refunds for "no shows"

Refund policies for reservations cancellations

Regarding the return money for paid and cancelled reservations, the hotel will only refund if the reservations was made directly at the hotel and if the reason was that the costumer wasn't able to travel.
If the reservation was made through a travel agency that charges a commission, the hotel will cancel the reservation but it won't refund the money, it will issue a credit for either the customer or the travel agency staff.
The Hotels booking and account department will send a memo via email or fax to the travel agency with the amount that will apply in favor of the travel agency. This credit is valid for a year.
Terms of payment and reimbursement in case of cancellation of booking by the hotel:

In case of natural emergencies, strikes, landslides or situations beyond the contol of the Hotel and thes is no possibility of providing the service both the transportation and accomodation.
THE HOTEL, reserves the right to return 70% of the reservation, the remaining 30% of it is to cover operation expenses.
Returns to the agencies shall be made through letters of credit by the amount corresponding to 70% net of booking, if it is a booking direct to the hotel cover 70% of the reservation in cash within 24 hours.
If for reasons attributable to the hotel, this will assume the cost of lodging, meals, transportation and derivates (over a period of time equivalent to the reservation made at the HOTEL), until the HOTEL will be able to provide the service booked.